This forum is closed to new posts and
responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:
Thanks Barry, the id I was testing came in before I needed to re-save the policy. But I might have re-saved it earlier, not sure.
So I had one more id that wasn't coming. I did so much with the other user trying to get it to work, I wanted to document the exact steps to fix this other user.
Went to her client, ctrl-shift open of her address book (names.nsf). No hidden views were shown. So I refreshed the design of her address book. Ctrl-shift now showed the hidden views. I deleted her $policies. Closed and reopened the client, logged her back in. 5 hours later her id got into the vault.
So turns out I only needed to follow your first suggestion so maybe I did resave the policy and that made the difference.
Thanks again.
Feedback response number WEBB97PSQA created by ~James Zenjumimanlen on 05/14/2013